Help center
How can we help?
Common questions grouped by topic. If yours isn't here, send us a message below.
Account & access
Signing in and getting into your book.
Go to the sign-in page and click "Forgot password" to receive a reset link. If your account email is no longer reachable, message us below with your agency name and we'll verify identity another way.
Imports
Bringing an existing book into Velo.
Renewals
How Velo flags what needs attention.
Templates
Editing the emails clients receive.
Commissions
Why a number is (or isn't) showing.
Send us a message
Goes directly to the Velo team. Average response under one business day.
Direct contact: support@goldenanchor.life · (305) 555-0182